If you need to cancel your entire booking, no worries! Just follow these simple steps:
Log into your account via the My Booking section of our website.
If on a mobile select ‘Menu’ at the top of the page.
Select Make a Change.
Click Cancel Booking.
On the cancellation page, you'll see a breakdown of costs, showing how much you've already paid. This will include flights, hotel, and any extras like transfers, airport services, and travel insurance.
A few things to keep in mind:
Flights: Unfortunately, flights are non-refundable from the moment you book. If you haven't paid for your flights yet, this cost will need to be paid before we can cancel.
Hotels: Most hotels offer free cancellations, but this depends on their specific terms and conditions.
Travel Insurance: Travel insurance is non-refundable.
Transfers and Airport Extras: These can be refunded if cancelled more than 7 days before departure.
A standard cancellation fee of up to £45 per person applies for cancellations.
If you’re due a refund, it’ll be shown as a minus balance under ‘refund amount due’. If there’s an outstanding payment needed to complete the cancellation, it’ll be displayed as a positive balance under ‘payment amount due’.
If you're looking to cancel your booking within 28 days of departure and have already paid in full, you will see ‘payment amount due: £0.00’. This means that no additional payment is needed, but it also means that no refund is available, as your cancellation is too close to your departure date for a refund from our suppliers.
If you have travel insurance and need to make a claim, you can request a proof of cancellation letter from us. This letter can help you when you’re claiming back funds from your insurance provider.